Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can go to our Contact Us Page.  Please note that you will need to contact us first before returning your item/items.

If your return is accepted, we’ll send you an email or message, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question from our contact us page on www.lavishandyours.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

 

Hygiene Safety / non-returnable items

Non-Returnable Policy for Hygiene-Sensitive Products

At Lavish And Yours, we prioritize the health and safety of our customers. Due to hygiene and safety concerns, certain items are not eligible for return or exchange under any circumstances. This policy applies to, but is not limited to, the following products:

• Swimwear (including swimsuits, bikinis, swim trunks, etc.)
• Undergarments (underwear, bras, etc.)
• Personal care items (toothbrushes, razors, etc.)
• Beauty products (cosmetics, skincare, etc.)

 

Policy Details:

1. Non-Returnable Items:

All sales of hygiene-sensitive products are final. These items cannot be returned or exchanged once purchased.

2. Inspection Prior to Purchase:

We encourage customers to carefully inspect these items before completing their purchase. For swimwear, please ensure that you are satisfied with the fit, colour, and style before buying.

3. Defective Products:

 In the rare event that a hygiene-sensitive product is found to be defective, please contact our customer service within 7 days of purchase. Defective items may be eligible for a replacement or refund, subject to approval and inspection by our quality control team.

4. Hygiene and Safety Compliance:

This policy is in place to maintain the highest standards of hygiene and safety for all our customers. We appreciate your understanding and cooperation.

5. Customer Service:

If you have any questions or concerns about this policy, please do not hesitate to contact our customer service team. 

Sale Items Or Gift Cards.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

unfortunately, we not offer exchange.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us.

Thank you for your understanding and for choosing LavishAndYours.Com.